Privacy Policy

Your privacy and confidentiality matter to us

Last Updated: January 2026

Desert Mountain Healing IOP is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, date of birth, emergency contact information
Health Information: Medical history, treatment records, assessment results, progress notes, medication information
Insurance Information: Insurance provider, policy number, coverage details
Payment Information: Billing information and payment history

How We Use Your Information

We use your information for the following purposes:

To provide treatment, counseling, and recovery support services
To coordinate care with other healthcare providers when appropriate
To process insurance claims and billing
To communicate with you about appointments, treatment plans, and program updates
To comply with legal and regulatory requirements
To improve our services and quality of care

How We Protect Your Information

We implement appropriate physical, technical, and administrative safeguards to protect your information, including:

Secure, encrypted electronic health record systems
Restricted access to confidential information on a need-to-know basis
Staff training on privacy and confidentiality requirements
Regular security assessments and updates
Compliance with HIPAA Privacy and Security Rules

Information Sharing and Disclosure

We will not disclose your personal or health information without your written authorization except as permitted or required by law, including:

For treatment, payment, and healthcare operations
When required by court order or legal process
To report suspected abuse, neglect, or domestic violence when required by law
To avert serious threats to health or safety
For public health activities and regulatory oversight

Your Rights

You have the right to:

Access and review your health information
Request corrections to your health information
Receive an accounting of disclosures of your health information
Request restrictions on certain uses and disclosures
Request confidential communications
Receive a copy of our Notice of Privacy Practices
File a complaint if you believe your privacy rights have been violated

Website and Technology

Our website may use cookies and analytics tools to improve user experience. We do not sell or share website visitor data with third parties for marketing purposes.

Changes to This Policy

We reserve the right to update this Privacy Policy. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Desert Mountain Healing IOP
3301 Southern Blvd SE, Suite 105
Rio Rancho, NM 87124
Phone: (505) 270-0840
Email: sean_roberts@dmhiop.com